Refund policy

Returns

Because all of our products are made to order and produced specifically for each customer, we do not accept returns or exchanges for reasons such as:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong product

  • Personal preference

  • Change of design preference after purchase

Please review your order carefully before completing your purchase.

Refunds

As all items are custom-made on demand, we do not offer refunds once an order has been placed and production has begun.

Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us. If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

Please email progitstore@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

We will review your request and, if approved, provide a replacement or refund at no additional cost.

Lost Packages

If your package appears to be lost in transit, please contact us at progitstore@gmail.com and we will work with the shipping carrier to investigate the issue.

Contact Us

If you have any questions regarding your order, please contact:

Email: progitstore@gmail.com

We are committed to providing excellent customer service and will do our best to resolve any order-related concerns promptly.